What did you expect?

July 26, 2017

What did you expect?

By Susanne Dalton Dupes In Employee Engagement, Motivation with Comments Off on What did you expect?

photo of man holding sign that says "manage expectations"A friend of mine recently marked a significant work anniversary — 15 years. These days, that a pretty good record of longevity at one workplace. In fact, only two employees at the organization have been there this long.

She telecommutes. So when she was asked to come into the office for a staff meeting around the anniversary date, she figured there was going to be an acknowledgement, maybe some cake. And she was right, sort of. A certificate, with her name misspelled, and no cake. The CEO said thanks for the service and moved on to the next item on the agenda.

I will admit, I was shocked. The employees in this organization are its only asset. They sell nothing. I started thinking about the other folks around the table who were watching this. I have to imagine that they took note of how little their colleagues service was valued.

Would it surprise you to know that employee retention is a big problem for this organization? They bungled an easy opportunity. By celebrating the long service of this employee, they would have demonstrated to all that they are valued. Just a little cake, a small amount of fanfare, and a little quality control (get the name right, for heaven’s sake} could have said volumes. Instead, this big miss likely sent a very negative message throughout the organization.

Are you missing opportunities to value your employees? If you aren’t sure, you probably are. Let’s talk about how Ignite can help.

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